Frequently Asked Questions (FAQs) – Enox Fashion

Personal Information & Security

Is my personal information safe?
Absolutely. Enox Fashion adheres to industry-leading security protocols to protect your data. All transactions are encrypted using SSL (Secure Socket Layer) technology, ensuring that your payment and personal information remain confidential and secure.

Product & Order Inquiries

Are there more images of this product?
If only one image is shown, it means that is the sole image provided by our manufacturer. For additional information or photos, please feel free to contact us at enoxfashion.gmail.com.

Order Tracking

My tracking number isn’t working. What should I do?
Tracking numbers are usually sent within a few days after your order has shipped. If your tracking is not updating or appears missing, please reach out to us at enoxfashion.gmail.com. We will gladly assist you.

How do I know if my order has shipped?
Once your order has been dispatched, you will receive a confirmation email and/or SMS, which will include your tracking number.

My order status says "Delivered," but I haven’t received it.
Occasionally, carriers mark packages as delivered before they reach you. We recommend:

  • Waiting 24–48 hours after the delivery notification.

  • Checking with neighbors or your local post office.
    If you still cannot locate your package, please contact us for further assistance.

Shipping & Delivery

Do you ship internationally?
Yes, Enox Fashion offers worldwide shipping.

How long does it take to dispatch my order?
Orders are processed and shipped within 1–3 business days. During peak seasons, dispatch times may extend up to 6 business days.

My order hasn’t arrived on time. What should I do?
If your order has not arrived within 20 business days, please contact us at enoxfashion.gmail.com for assistance.

How long does shipping take?

  • United States: 5–10 business days

  • Canada, Australia, Europe: 7–12 business days

  • Worldwide: 7–14 business days
    In rare cases, unforeseen delays may extend delivery up to 20 business days.

How is my package delivered?
Delivery methods vary depending on your location. Packages may be delivered via local postal services, couriers, or held at your local post office for pickup. If no one is available at the delivery address, a delivery notice may be left.

How much does shipping cost?
Enox Fashion offers FREE worldwide shipping on all orders.

Where are Enox Fashion orders shipped from?
Our products are shipped from trusted international suppliers to guarantee premium quality and competitive pricing.

Returns & Refunds

What if I receive a damaged product?
If your order arrives damaged, please provide clear photos or videos and send them to enoxfashion.gmail.com within 7 days of receiving your package. We will arrange a replacement or refund promptly.

After Purchase Assistance

I entered the wrong shipping address or selected the wrong product variant. Can I change it?
If you notice an error, contact us immediately at enoxfashion.gmail.com. We will do our best to update your order if it has not yet been processed. Once processed or shipped, changes may not be possible.

My package is stuck in customs. What can I do?
Customs clearance is managed by local authorities and can sometimes cause delays. Import duties and taxes, if applicable, are the responsibility of the recipient. We recommend contacting your local customs office for guidance.

Can I change my shipping address after placing an order?
If your order has not been processed, we may be able to update the address. Please contact us as soon as possible. After shipping, address changes cannot be accommodated.

For further questions or assistance, please contact us at enoxfashion.gmail.com.